Customs and Import information:
All import taxes and customs clearance fees are included in the total cost and we will take care of this when possible.
We pre-pay customs taxes and shipping costs for you. The total cost is inclusive of this.
We are not able to pay import costs upfront for you. We are able to manage the communications with the import customs, so that you can sit back and relax. The additional fee is approximately USD$125.
Shipping and delivery information:
All deliveries are done in discreet packaging and arrive in a brown box with no labels or brands.
The delivery person does not know what is in the box.
During customs declaration the contents will be stated as ‘mannequin’.
UPS and FedEx are our main couriers for international delivery and provide tracking for you.
You can contact the courier to arrange a suitable day for delivery.
You will receive an email from us with your tracking details and also you can check your Wild Silicone account for tracking details.
If you wish to change the delivery date, you just need to contact the courier directly once you receive your tracking number and advise them of a preferred date.
Disclaimer: While the timeline and delivery guidelines are our best effort, we cannot account for delays caused by unforeseen circumstances, war, pandemic, natural distasters and so on. The high quality nature of our products, being Silicone in material, and the quality control/approval process can take longer than inferior quality TPE material, so please bare this in mind while waiting for your doll.